Shipping Within the Netherlands

€6.95

International Shipping

We ship internationally. Shipping costs are calculated automatically at checkout based on your destination and parcel weight.

Processing & Delivery

Orders are processed within 3–5 business days. Once shipped, delivery generally takes 3–5 business days, depending on the destination and carrier.

After dispatch you will receive a shipping confirmation with your tracking number.

Shipping Insurance

Lumé is not responsible for lost or stolen parcels after delivery has been confirmed by the carrier.

Shipping, Delivery & Claims Policy

1. Order Processing & Shipping

Orders are processed within the stated processing time. Once your order has been dispatched, you will receive a tracking number by email. Delivery is handled by the selected shipping carrier.

2. Shipping Delays

Lumé is not liable for delays caused by shipping carriers, customs inspections, weather conditions, holidays, strikes or other events beyond our reasonable control.

3. Damaged, Lost or Empty Parcels

If your parcel arrives damaged, empty or appears to be missing, you must contact our customer service within 24 hours of the recorded delivery.

To investigate your claim we require clear photos of:

• The outside of the parcel
• The shipping label
• The inside packaging
• The contents received
• Any visible damage

Claims submitted without this information may not be processed.

4. Carrier Investigation

Once all required information has been received, Lumé will initiate an official investigation with the shipping carrier.

No replacement, refund or store credit will be issued while the investigation is ongoing. We will wait for the carrier's official findings before making a decision.

5. Delivered According to Tracking

If tracking confirms that a parcel has been been delivered, it is considered successfully delivered. If you report that you did not receive the parcel, Lumé will request an investigation with the carrier.

A replacement or refund will only be considered if the carrier accepts liability or if Lumé decides to do so based on the investigation results.

6. Compensation

Refunds, replacements or store credit are only issued once the carrier has approved the claim or the investigation confirms that Lumé is responsible.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Lumé is not responsible for delays, losses or additional shipping costs resulting from incorrect or incomplete address information.

8. Uncollected Parcels

If a parcel is returned because it was not collected from a pickup point or delivery could not be completed, the original shipping costs are non-refundable. Any reshipment costs are the customer's responsibility.

9. Refused Deliveries

If a shipment is refused without a valid reason and returned to us, the original shipping costs and any return shipping fees may be deducted from your refund where permitted by law.

10. International Orders

International customers are responsible for customs duties, import taxes, VAT and clearance fees charged by their country. Delivery times may vary due to customs processing.

11. Contact

If you have any questions or need assistance with your order, please contact us at:

info@lumebeautylab.com

Our team will guide you through the claims process and keep you informed throughout the investigation.