All sales are final. Due to the nature of our beauty products, we are unable to offer refunds, returns or exchanges once an order has been placed.

Lumé Beauty Lab reserves the right to refuse any return, replacement, refund or exchange request that does not comply with our policy.

Damaged Orders

If your order arrives damaged, please contact our customer support within 48 hours of delivery.

To help us process your request as quickly as possible, please include:

• Your order number.
• Clear photos of the parcel.
• Photos of the damaged product(s).
• Photos of the shipping label and packaging.

Claims submitted after 48 hours may not be eligible for review.

Need Assistance?

If you have any questions regarding your order or our Returns Policy, our customer support team is happy to assist you.